M-Dogz Privacy
Policy.

This Privacy Policy explains how M-Dogz collects, uses, and protects your personal information when you use our dog walking or drop-in services.

We’ve kept things simple and transparent so you know exactly what we do (and don’t do) with your data.

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1. Who We Are

We’re a friendly UK-based pet care company providing dog walking and pet drop-in services (referred to as “we,” “us,” or “our” in this policy).

If you have any questions about this policy or your data, you can reach us at:

📧 Email: hello@m-dogz.com

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2. What Information We Collect

We only collect the information we genuinely need to look after your pets and run our business smoothly.

🐾 Information About You

• Name, address, email, and phone number

• Emergency contact details

• Payment information

🐕 Information About Your Pets

• Pet’s name, breed, age, and personality

• Vet contact details and medical information (if needed for care)

• Notes about routines, behaviour, and feeding

💻 Website and Communication Info

• When you visit our website, we may collect technical data like your IP address and browser type (through cookies or analytics)

• Emails, texts, and booking messages you send us

We don’t collect any more information than we need, and we don’t use it for anything unrelated to your care or our services.

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3. How We Use Your Information

We use your information to:

• Arrange and provide walks, pet visits, and care

• Communicate with you about bookings and updates

• Process payments and send invoices

• Keep pets safe (e.g. contacting your vet in an emergency)

• Improve our services and customer experience

• Meet our legal, insurance, and accounting obligations

We don’t sell or rent your personal data to anyone — ever.

4. Sharing Your Information

We only share your information when it’s necessary, such as:

• With team members or trusted contractors who help care for your pets (they follow strict confidentiality rules)

• With vets, emergency contacts, or insurers if there’s an emergency

• With payment processors or accounting services

• When required by law (e.g. for tax or safety reasons)

We make sure that anyone we share information with handles it safely and lawfully.

5. Keeping Your Data Safe

We use secure systems, password protection, and good digital hygiene to keep your information safe.

We store data only for as long as we need it — typically:

• Booking and service records: up to 6 years (for legal and tax reasons)

• Pet and contact details: while you’re a client or until you ask us to delete them

Once we no longer need your data, we delete or anonymise it securely.

6. Cookies and Website Use

Like most websites, ours uses cookies to help it run smoothly and understand how visitors use it.

You can adjust your cookie preferences or disable them through your browser at any time. (Don’t worry — you’ll still get your walks booked just fine! 🐕‍🦺)

7. Your Data Rights

Under UK data protection law (UK GDPR), you have the right to:

• See the information we hold about you

• Ask us to correct or delete it

• Ask us to stop using it in certain ways

• Withdraw consent (if you’ve given it)

• Complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we’ve handled your data

You can contact the ICO at www.ico.org.uk.

If you’d like to access, correct, or delete your data, just email or call us — we’ll be happy to help.

8. Changes to This Policy

We may update this Privacy Policy occasionally to keep it accurate and up-to-date. If we make major changes, we’ll post an updated version on our website or contact you directly.

9. Thank You ❤️

Thank you for trusting us with your pets (and your personal details). We promise to treat both with care, respect, and responsibility — always.